As an event organizer, you now can receive ticket payment from your attendees via Alipay! Alipay is China's leading third-party online payment solution and this means, it will be much easier for your attendees from China to pay and attend your event.
On December 15, 2017, we will make Alipay available to our customers. We still support payment via Visa, Mastercard, and American Express. Unfortunately we will discontinue support for Paypal.
If you would like to start using Alipay for your events now, please contact your Account Manager or email us at email@example.com!
Frequently Asked Questions
When will this happen?
We will automatically add Alipay support to your account on December 15, 2017.
Will you still support Paypal?
No, EventXtra will no longer support Paypal after December 15, 2017.
What if I still need Paypal support?
Please contact us at firstname.lastname@example.org.
Is there anything I need to do to enable Alipay?
Due to a restriction with Alipay, your tickets need to be sold in HKD in order for your attendees to pay for tickets with Alipay. Visa, Mastercard, and American Express does not have this restriction.
Will the ticket fees still be the same?
Yes, our ticket fees will still remain the same: 4.9% + HKD 3.35 Per Transaction, plus an additional 1% for USD Transactions.