Scenarios

Causes

Solutions

The Power button and WiFi button both not light up

The printer didn’t power on

Turn on the printer

The power cord or power socket disconnected

Connect the power cord, and stick the socket and power cord well

The WiFi button keep on flashing in green color

The Printer can’t connect to the WiFi

1. Turn on the WiFi egg and select WPS

2. Press the WiFi button and hold for 5 seconds and you will see the status light flashing faster

3. Wait for 15 seconds for connection

4. If the WiFi button status light turned on, it means that the printer was connected to WiFi and ready to print.

The Power button red in color

1. Not enough printing label inside the printer

2. The cover of the printer isn’t exactly closed

3. The printer detected that there is no label inside the printer even though the label is quite enough

1.  Refill the printing label in the printer

2. Please make sure the cover of the printer is fully closed.

3. The label row should be probably insert into the gap to let printer detect the label

Scenarios

Causes

Solutions

Check if the screen is on: Didn’t show anything on the screen.

Don’t have enough battery

Charge it and hold on the power button for 5 seconds

Didn’t turn on the device yet

hold on the power button for 5 seconds to turn on the device

Check if the screen shows CMHK telecom

1.  There’s no sim card inside the WiFi pocket

2. The sim card inside is expired

1. Please make sure there’s sim card inside the pocket and report to Eventxtra if there’s no sim card

2. Check the expiry date of the card and contact Eventxtra immediately

Check the number of the connected device on the screen:

It didn’t show the correct number of connection. Eg. it should show 2 connection if iPad and Printer are connected

The connection lost

1. Select the WPS in the menu by pressing the side button on the Pocket WiFi

2. Press the WiFi button and hold for 5 seconds and you will see the status light flashing faster

3. Wait for 15 seconds for connection

4. If the WiFi button status light turned on, it means that the printer was connected to WiFi and ready to print.

The printer was loading slowing because of the WiFi

The number of WiFi  connections was limited, the max printer can be connected is 10

It’s advanced that client should connect 5 printer for each Pocket Wifi

Scenarios

Causes

Solutions

Printer not found

1. Connected to other WiFi  (Not connecting with the same WiFi egg)

2. The Printer charger was disconnected

1. Please select the Same Name of the WiFi from the iPad setting

2. Stick the tape to cover electronic wire as it’s easily getting loose

WiFi not found

1. The WiFi egg was switch off (out of battery)

2. The WiFi was disconnected

1.  Remember to charge it

2. Too far away will be disconnected